Have LOTS of people who can't download

Home Forums Product Support Protected Links – Expiring Download Links Have LOTS of people who can't download

This topic contains 1 reply, has 2 voices, and was last updated by  admin 11 months ago.

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  • Author
    Posts
  • #201016

    Shelby Collinge
    Participant

    Hello,

    I have three different promotions going with three different protected links. I would say 89% of people can NOT download their gift. I have NO idea why it’s not working properly.

    But even when I check the logs it shows they are NOT able to download. And there are NO instructions or FAQ’s anywhere. PLEASE look over my account and let me know WHY they can’t download anything properly.

    Thank you!!!

    Shelby

    #201070

    admin
    Keymaster

    Hi,

    When you create a protected link, have you created a condition for example : allow 1 time download only etc.

    that is possibly restricting downloads in certain conditions.

    Anu

Viewing 2 posts - 1 through 2 (of 2 total)

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